Privacy Policy

Privacy Policy

Introduction

Genilux Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website, use our services, or otherwise interact with us. We comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, and any other information you provide to us directly.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use the information we collect in the following ways:

  • To provide and manage our services: Processing orders, managing accounts, and providing customer support.
  • To improve our website: Administering and improving our website, troubleshooting, data analysis, testing, and research.
  • To communicate with you: Sending you service-related communications, such as updates, security alerts, and administrative messages.
  • For marketing purposes: Sending you promotional materials and other information that may be of interest to you, where you have consented to receive such information.

Legal Basis for Processing

Under the UK GDPR, the lawful bases we rely on for processing this information are:

  • Your consent: You are able to remove your consent at any time. You can do this by contacting [email address].
  • We have a contractual obligation.
  • We have a legal obligation.
  • We have a legitimate interest.

Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information except as described below:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

International Transfers

We ensure that any international transfers of your personal data are made in accordance with applicable data protection laws. If we transfer your information outside the UK, we will ensure that it is protected by appropriate safeguards, such as the use of standard data protection clauses approved by the UK Information Commissioner's Office (ICO).

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.
  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: [email address]

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

 

  • By email: info@genilux.co.uk
  • By phone: 07500444773
  • By mail: 5 Inveralmond Drive, Edinburgh, EH4 6JX, Scotland. United Kingdom